Support

FAQs

What is a Family Kit?

Family Kits provide a spiritual pulse into the home with practical tools for parents to disciple their kids. Our mission is equip families to create healthy spiritual rhythms at home. We pray God may use this monthly ministry experience to encourage your family to regularly grow closer to Jesus… together.

Ordering

Family Kits are a subscription-based service and you can subscribe at any time. Once subscribed, you will continue to receive a new box each month until your subscription is canceled. The day of the month in which you subscribed will be the date your credit card will be charged each month (Example: if you subscribed on the 15th of the month, your card will be charged each month on the 15 th .) Cancellations that occur after the subscription/charge date will take effect the following month.

All subscriptions placed during any particular month should expect to receive the following month’s box. (Example: An order placed in January should expect to receive their box in early February.) With additional questions regarding ordering, please
contact us at Hello@FamilyKits.org.

Shipping

Shipping is FREE!

It is the goal of Family Kits to have all subscription boxes delivered within the first week of each new month. In order to do so, we aim to ship all kits by the last week of the prior month. Standard shipping is between 3-5 business days and shipping will be fulfilled via USPS.

***NOTE: Though we always strive to provide your Family Kits in the first week of each month, please note that due to COVID-19, you may experience shipping delays. Shipping delays can also occur due to holidays, and/or local weather.

How does gifting a Family Kit subscription work?
  1. When registering, select “this is a gift”. Be sure to enter your information, not the gift recipient’s information.
  2. Once you complete your registration, an email is then generated and sent directly to your gift recipient’s email address with a link for them to create an account.
  3. Important: The gift recipient needs to open that email, click the link and follow the simple steps to create their own Family Kits account.

Why??? By creating their own account, families share important information with our Family Kits team. This info is specific to their family, such as their address which tells us where to send kits. In addition, an active account will also grant access to a growing library of online digital content for all subscribers available on our Family Kits website. You’ve paid for it, we want to make sure all subscribers have access to everything Family Kits offers.

In short, all subscribers (including gift recipients) need to have an account to effectively receive their kits. If your gift recipient does NOT receive the original email generated by Family Kits with their link to create an account with your gift, please:

  1. Have them check their junk or clutter emails.
  2. Contact us immediately at Hello@familykits.org and we will help resolve the issue.
How long will it take for my family to complete a Family Kit?
We design Family Kits to be an approximate 30-minute family experience
What are the target age ranges for Family Kits?
Target Audience: Families with kids ages 3-12
When/How will I receive my Family Kit?
Family Kits are shipped via USPS and should be received at the beginning (first week) of each month.
How much do family kits cost?

$25 per month. Family Kits are a subscription box service and a subscription remains active until canceled… but why would you want to do that?!

Where did Family Kits come from?

When the Covid pandemic hit in 2020, our Kids Ministry had to rapidly prioritize this strategy of partnering with parents in a way that was both exciting and effective. This shift led to the birth of Family Kits.

Family Kits provide a spiritual pulse into the home with practical tools for parents to disciple their kids. Our mission is equip families to create healthy spiritual rhythms at home. We pray God may use this monthly ministry experience to encourage your family to regularly grow closer to Jesus… together.

Contact Support

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